OEM’s & MANAGED SERVICE PROVIDERS (MSP’s)

Tekumo helps Original Equipment Manufacturers (“OEM’s”) and Managed Service Providers (“MSP’s”) expand their installation footprint, monitor service events in real-time, seamlessly integrate into existing systems, all with an ability to scale resources up and down with a Dynamic Workforce, OnDemand and with Pay-per-Event direct-to-tech pricing

Tekumo offers OEM’S & MSP’S the Industry’s first full service management platform
  • Tekumo enables equipment manufacturers to offer a nation-wide installation and support network
  • Service Delivery is provided OnDemand and can be integrated into existing business systems
  • No upfront license or maintenance fees with minimal implementation timeframe and cost
  • Pay-Per-Use — means you only pay for the calls you run — it automatically adjusts to fluctuations in business demand & call volume
  • Scalable without the drag of sunk costs — with real-time visibility into all service events
  • Tekumo is an intelligent service automation platform for OnDemand dispatch services that can directly integrate into your system-of-record
  • It enables Managed Service Provider’s to expand their installation and support network with less time, cost and people.
  • No upfront license or maintenance fees with minimal implementation timeframe and cost
  • Pay-Per-Use — means you only pay for the calls you run — it automatically adjusts to fluctuations in business demand & call volume
  • Scalable without the drag of sunk costs
  • Manual processes and spreadsheets cannot effectively manage field service delivery workflow and especially, cannot deliver reliable & consistent service delivery SLA outcomes

The Tekumo platform can be your field service system-of-record and includes the following:

  • Automated Workflow Management versus manual input
  • Aggregated order visibility versus simple list views
  • Messaging between all parties (not just technician)
  • End Customer Views
  • Real-Time Billing - direct pass through of technician labor cost
  • Tracks Service Performance SLA’s and Services Spend
  • Optimizes Technician & Billable Utilization
  • Integrated Dashboards & Reporting versus flat files

Tekumo helps you easily install, monitor and connect your systems 24/7

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