Our Mission
We are on a mission to simplify the way Product and Service Managers can engage and manage service delivery using a “Dynamic Workforce” that optimizes an external non-employee technician workforce with an internal ‘W2’ field force, while providing a “smart interface” for the monitoring and management of connected devices. The benefits of such a system are that it provides a “single pane of glass” to view and manage all service delivery activity; it “standardizes workflow” and processes across an organization, enabling better consistency and quality of service outcomes; it “reduces” the number of individuals involved in service tracking & administration as well as reducing cost through process automation; and it addresses “margin-stacking” by directly passing through the lowest technician cost. All of this is delivered as a “pay- as-you-go” service model that can be “fully integrated” into a customer’s management systems. The result is:
Lower Cost, Less Effort, More Revenue – Just Smarte