Tekumo is the Onsite Service Industry’s first Uber-like service delivery platform for smart and connected technologies. It empowers organizations to install, monitor, maintain & manage all their product and service offerings.
Our strategy is to eliminate layers of margin stacking by connecting end-clients with necessary resources, leverage AI to drive efficiency, and extend the platform’s reach into multiple verticals while monetizing all data flows within our ecosystem.
Tekumo operates at the intersection of several key trends – Connected Devices everywhere (IoT), Data to the Edge, and the rise of remote worker within the gig economy
Tekumo is an innovative and adaptable service solution in today’s complex landscape.
At Tekumo we source top technical resources for a wide range of services and effectively manage those resources!
AIDA – Tekumo’s Artificial Intelligent Digital Agent
ARC – Tekumo’s Automated Resource Coordinator
Our expertise allows us to manage service delivery, end to end for our clients with complete ownership of the SLA
Our Service Delivery Platform intelligently automates and monitors the installation and break/fix maintenance of technology and connected devices.
Let Tekumo be your driver of innovation, using technology and ‘human intelligence in the field’
We play at the intersection of two major trends: the “Uber-ization” of product and service delivery, and the explosion of smart connected devices brought about by the “Internet of Things” (IoT). Our Service Delivery platform was designed to intelligently automate the installation and maintenance of products by offering an On-Demand service, as well as providing a “smart interface” for the monitoring and management of human capital and connected devices.
We are on a mission to simplify the way Product and Service Managers can engage and manage service delivery using a “Dynamic Workforce” that optimizes an external non-employee technician workforce with an internal ‘W2’ field force, while providing a “smart interface” for the monitoring and management of connected devices. The benefits of such a system are that it provides a “single pane of glass” to view and manage all service delivery activity; it “standardizes workflow” and processes across an organization, enabling better consistency and quality of service outcomes; it “reduces” the number of individuals involved in service tracking & administration as well as reducing cost through process automation; and it addresses “margin-stacking” by directly passing through the lowest technician cost. All of this is delivered as a “pay- as-you-go” service model that can be “fully integrated” into a customer’s management systems. The result is: Lower Cost, Less Effort, More Revenue – Just Smart
An integrated attachment to your service delivery operations that allows you to in-source the outsourcing of technical and service representation by leveraging our team of skilled resources to handle any Workorder, SOW or contractual agreement.
Complement your internal service delivery operations with as-needed support services (Project Managers, Resource coordinators, technical support staff and Field labor) providing flexibility and scalability without fixed costs.
A single pane of glass to manage all W2, Preferred 3rd party vendors and a Marketplace of Independent Contractors while providing full visibility to service metrics and KPIs with assisted insourcing just a click away
Break/Fix - Asset Recovery - Installations Deployments - Disposal Services - Preventative Maintenance
Hybrid Workforce Management - A single pane of glass for W2's, Contingent Labor and 3rd Party Vendors
Data Collection & Monitoring - Real Time Service Analytics - Service Metrics & KPIs
Staging and config, Asset tagging, Imaging/Autopilot
Data-driven Resource Management and Workflow Analytics on an FSM Platform
Connects Enterprises, VARs, and OEMs with local skilled resources to install and maintain technology hardware
A system that monitors and manages sensros, device gateways, hubs, data and smart technologies
Direct managed support, local sourcing, and project management for enterprise partners with end-to-end SLA ownership
Provides real-time visibility to Metrics on all assets and services, accessible via dashboards or directly delivered into your ecosystem
719-900-4535
contact@tekumo.com
Colorado Springs, CO
24/7
“Synergy is where the sum is greater than the whole of its parts” Let’s explore the Future Together!
WHERE PEOPLE, PROCESS, AND TECHNOLOGY COLLIDE
